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| In competence of the call center |
נושא התלונה: |
| Yevrayev Yevgeni |
שם/כינוי: |
| אזור תל אביב |
אזור: |
תיאור הבעיה:
Hello
I am sorry i write in English , i do this because i live in Hungary and i dont have hebrew font in my computer.
I have a loan in bank leumi account number 24526573 branch 868
every few month i send money from hungary to cover this loan.
In 7.05.2009 my mother got letter from the bank that they plan to open legal procedures against me for the reason i didnt pay the loan. when i call to callcenter they told me that for some reason the banc open dollar account for me and all the money transfered there. I asked to transfer this money to shekel account they told me that its impossible to do at this point and i should call tommorow to solve this. In the next day when i called they told me now its not a good time and i should call monday.
when i called in monday they told me to call in 16.00 when after 26 minutes waiting on the line i got answer from the girl name Eva i recommend to listen to conversation with her because i dont have the time to write it all she eventually transfer me to the WRONG branch .
After i called again and after another 20 minutes they transfer me to my branch and problem was solved.
I payed interest for 4 month which i believe i entitle to get back
i payed phone costs arround 25 eurocent per minute for arround 60 minutes because of the incompetence of the workers and policy not callback to outside israel phone numbers.
I would like that bank representer will contact me to myphone number in Hungary and we can discuss this subject
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| Call from someone in the bank and compensation |
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בנק לאומי שירות לקוחות
, תגובה:
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| תלונה נשלחה לחברה, תגובתה בהמתנה |
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